Frequently Asked Questions
Everything you need to know about your JW PEI experience.
What materials are used in JW PEI products?
JW PEI is committed to sustainable and ethical fashion; all our bags are crafted from high-quality vegan leather and recycled plastic bottles.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days internationally, while express shipping options can arrive within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags and packaging intact.
Do I have to pay for customs or import duties?
Customs duties and taxes vary by country. For most regions, these fees are calculated at checkout, but in some cases, you may be responsible for local duties upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Afterpay.
How do I care for my vegan leather bag?
To maintain your bag, simply wipe it with a damp cloth. Avoid prolonged exposure to direct sunlight, heat, or permanent dyes to prevent discoloration.